Customer Care Policy

At MYTHIKI, we are committed to providing a legendary customer experience. Our goal is to ensure you and your legendary best friend are completely satisfied with every purchase. Please find our policies below for a smooth and seamless shopping experience.

Our Promise

We promise to handle every inquiry with the same care and attention we give our own dogs. We are dedicated to providing timely, transparent, and helpful support to address any questions or concerns you may have.

Returns and Exchanges

If you are not 100% satisfied with your order, you may return or exchange your item(s) within 30 days of the delivery date. To be eligible for a return or exchange, items must be in their original, unused condition, with all tags and packaging intact.

To initiate a return or exchange, please follow these simple steps:

  1. Contact our customer care team at mythiki.contact@gmail.com with your order number and the reason for your return.

  2. Once your return is approved, you will receive instructions on how to send your item back to us.

  3. Upon receipt and inspection of the item, we will process your refund or ship your new item. Refunds will be issued to the original payment method.

Please note: Shipping costs for returns are the responsibility of the customer unless the item is damaged or incorrect.

Shipping

We are excited to get your order to you and your best friend as quickly as possible.

  • Processing Time: Please allow 1-3 business days for your order to be processed and prepared for shipping.

  • Shipping Rates: Shipping costs are calculated at checkout based on your location and the total weight of your order.

  • Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow its journey to your door.

Sizing and Fit

We understand that finding the perfect fit is important. Please refer to the detailed size charts available on our product pages for accurate measurements. If you have any questions about sizing, our customer care team is happy to assist you.

Contact Us

Your feedback and questions are important to us. Don't hesitate to reach out to our team—we're here to help!

  • Email: mythiki.contact@gmail.com

  • Response Time: We aim to respond to all inquiries within 24-48 business hours.

Thank you for choosing MYTHIKI. We appreciate your trust in us and are honored to be a part of your legendary story.